Health Literacy

Consumer Health Literacy Review

Health Links facilitate consumer review of literature given to patients by health providers.  Consumers review patient information to ensure the content uses clear simple language, removes health jargon and promotes the use of colour, diagrams and photos where appropriate. Keeping information simple helps families understand health information and services needed to make appropriate health decisions for their wellbeing.

Feedback from providers about Consumer Health Literacy Reviews…

“We used Waitakere Health Link to gain consumer feedback on our forms/letters to parents. The service they provided was very user friendly, quick and efficient. Communication was excellent as to where forms were at within the process.

The feedback provided was extremely helpful, so good to get a totally different perspective to inform further development of our forms.

Now we are aware of the service and it was such a quick and painless process I would most definitely recommend the use of Health Link to any peers or other services.

Thank you so much for the valuable feedback we received from the group, very much appreciated it.” Auckland Regional Dental Service, WDHB


“As the focus of healthcare is moving towards patient-centred care, it is essential that we include the expertise of consumers in our work.  Waitakere Health Link helps us to produce patient information that is clear and concise, removing the medical jargon that we so easily overlook.

It is important that we continue to have open access to Waitakere Health Link so we can receive feedback from not just one person, but a panel of consumers who openly discuss each aspect of our patient information, from the text to the layout and images. It is important we get this right to make sure that we are providing our population with useful, and understandable information.

Waitakere Health Link are easy to deal with, provide prompt feedback, and there is just one point of contact if there are any queries.” Pharmacist and Project Manager, Quality Use of Medicines, WDHB


“We find your service extremely valuable. It is great to have an insight into how our patients may interpret or visualise our information.

I feel that in the context of language and what the lay person understands the service is very good. As health professionals we use words so often we can sometimes forget that the non-medical person may not understand and it helps to put into plain language. It was particularly helpful in regards to a family information sheet which was recently reviewed “what to expect when someone is dying”.

“I found the service very user friendly, quick and efficient. Communication was very good as to where forms were at within the process and had an excellent face to face explanation of our forms”.


Feedback from consumers about participating on the Consumer Health Literacy Group…

“I highly value the opportunity to work with community conscious, caring individuals, who want to share their voices and work together to assist in providing information people can easily use.
Thank you to Tracy, Farhana and the executive of Waitakere Health Link – the people in Waitakere are lucky to have a group actively doing your work with us.”

“We have covered a wide range of topics, trying to keep it clear and understandable for the public. It is good to receive feedback to find we have helped in some way.”  Natalie Carroll


“I see Health Link as a vital link between the WDHB and consumers, giving us a voice and an opportunity to participate in an activity in which I feel that I can contribute.

This work enables me to give something back to the community while allowing me an opportunity to learn what is available within the health services.

Communication is vital if the health services are to be effective and Health Literacy, though we may think it simple, is surprisingly complex as each person uses language in their own individual way.

It is heartening to know that WDHB is working with consumers so that in the end everyone wins.”  Pam Antil


“Given the difficulty of understanding medical terms and jargon. Health Literacy has helped to have a Pacific voice and input into information services within the DHBs. 

Having information that is easy to understand makes a difference in people with English as a second language to make formal decisions.” Victoria Rasmussen


If you are interested in participating in the Consumer Health Literacy Reviews, contact us.