Waitakere Health Link
Waitakere Health Link fosters effective collaborative relationships between communities and healthcare providers through consultation, advocacy and monitoring.
What we do
We work closely with local health and social service providers to connect the services in the west with consumers, share health information with the community and collect feedback to inform service planning.
why we do it
Our aim is to help the community become better informed about the health services available to them. Waitakere Health Link also attend local community meetings to share health information and obtain feedback directly from the community on local health issues. This community feedback helps us identify systemic gaps that impact on the patient journey accessing services in primary and secondary care.
VISION & VALUES
What are our vision and values?
Our vision is for community involvement in healthcare decision making processes to become part of the culture of our healthcare organisations and communities.
Short-term consultation processes will no longer happen as structures and networks will be firmly established to foster ongoing dialogue between the community and healthcare providers.
Community—serving the West Auckland Community is at the heart of all we do.
Effectiveness—our aim is to make a positive difference in our community.
Inclusiveness—we celebrate the diversity in our community by including everyone.
Transparency—we are open and honest in all we do.
Respect—we acknowledge the value of all groups and individuals that comprise our community
Some feedback from our users
“I have been involved with Waitakere Health Link and Health Link North for some years now and been impressed by the growth of both. It is a privilege to work with these people.
Their connections with the wider community are strong and relevant which gives them a great platform to advocate on consumer concerns. With their growth, so have their professionalism, efficiency, and communication skills making them an essential resource for the WDHB.”
“Research evidence shows that involving patients and their whānau/family in the co-design of health services leads to improving health outcomes and addressing social inequalities. However, re-orienting our community health services so they include patients’ and their whānau/family’s voices is an on-going challenge. Health consumer networks that embrace a community development approach and have strong community links are ideally placed to assist navigate this uncharted terrain.
Waitakere Health Link plays an important role in developing regional capacity to reorient health services, so they become more patient and whānau/family friendly. Diverse health consumers’ voices are affirmed by the support that Waitakere Health Link both offers and provides. As a health consumer representative I have certainly benefitted from such affirmation.”