The Consumer Representative Training Programme (CRTP) sets out to achieve four key objectives:

1. To establish and implement a training programme that equips health consumers to participate as consumer representatives in decision-making processes.
2. To increase the number of trained consumer representatives to enable a greater pool of people to participate in decision-making processes and consumer projects.
3. To promote the consumer perspective in health services.
4. To establish a support network of trained consumer representatives.

The training programme addresses three main topics:

1. The Health System - the role, purpose of the Health Consumers' Agency and understanding the New Zealand Health System.
2. Consumer Representation - Consumer participation and consumer rights. This topic also covers identifying the consumer perspective and consumer representation (including the roles of debriefing, reporting back, setting goals and assessing performance).
3. Committees and Meeting Procedures - Meeting processes, before, during and after meetings, group dynamics, minutes and agendas, acronyms and general meeting terms.

If you would like more information on the Consumer Representative Training Programme contact us or download training information by clicking on PDF files below.